TERMS AND CONDITIONS

All Jeanne and Co products are authentically handmade. Slight variations may occur but as always the integrity of the design always stays intact. All products are specifically made to order and due to the nature of these products, lead times of between 4-6 weeks are required before dispatch on jewelry and 3-4 months on intimates. Should Jeanne and Co not be able to deliver due to accidents, severe illness, labour strike, flood, fire or an act of God, the client will be refunded in full. All prices are displayed in ZAR. Please get in touch if you would like to pay in a different currency or enter our international site stating your country.

DELIVERY POLICY

Local deliveries in South Africa can take anywhere between 3-7 days from dispatch date and 7-15 days internationally. Local deliveries to main city areas are ZAR75 and outlying areas from ZAR150. International deliveries are available on our international site.

RETURNS AND EXCHANGES

We are sure you will love your Jeanne and Co purchase, however, if you wish to return or exchange your item/s, please contact us within 48 hours of the order being delivered. Item/s must be returned in a perfect, unused condition and in its original, undamaged packaging. For hygiene reasons, no used, fitted or tested items will be eligible for a refund. Please note, refunds will be processed minus the cost of postage as well as an administration fee. Any cancellations or refund requests after 48 hours of the delivery of the goods will receive a 50% refund, minus the cost of postage as well as an administration fee. Refunds can take 7-10 days for processing.

RUSH ORDERS

If you have fallen in love with something on our website and your wedding day is fast approaching, get in touch and we will do everything we can do get your Jeanne and Co product/s to you in time! Please contact us at hello@jeanneandco.com for details and additional costs.

CUSTOM ORDERS

If you have a vision in mind and cannot find what you are looking for, please contact us at hello@jeanneandco.com with your custom idea and our team will let you know if it is possible and what the costs will be. We need at least 4 months on custom orders.

SHIPPING

All Jeanne and Co items ordered directly on our site are lovingly packaged in one of our bespoke boxes so they arrive safely and can be treasured for years to come. Local orders are sent via Fastway Couriers and tracking numbers can be provided at the time of dispatch on request.

WHOLESALE

Are you interested in becoming a Jeanne and Co retailer? Contact us at hello@jeanneandco.com to find out more.